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Validating a model of patient satisfaction with emergency care

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Instead, we decided to evaluate parents' assessment of health care quality and satisfaction from their child's perspective (proxy report).However, although children and adolescents are the main recipients of care, physicians still need to address and involve the child’s parents.Current quality management and certification procedures throughout health care sectors (ambulatory care physicians, hospitals, rehabilitation centres) require patient surveys on satisfaction and outcomes of care [].

validating a model of patient satisfaction with emergency care-37validating a model of patient satisfaction with emergency care-47

The factorial structure is confirmed in subgroups of younger and older children. Only the patients themselves can authentically report their perceptions of health care processes and outcomes.The questionnaire also contained supplementary questions on the current doctor visit and on socio-demographic characteristics of the parents and their children.We decided to test the instrument in 20 practices in Northern Germany.This was included to ensure that the participants responded independent of their current doctor’s appointment.All items were rated on a four-point scale ranging from "very satisfied" to "very unsatisfied".Patient input is a valuable source of information needed for a patient-oriented organization of health care.